Customer Support Challenges
Airlines and travel agencies face two major categories of support inquiries
Basic Questions
Simple but frequent inquiries
- Baggage policies and allowances
Weight limits, special items, and fees
- Loyalty program benefits
Points, status levels, and redemption options
- Pet transportation requirements
Carrier specifications, health certificates, and fees
Repetitive Tasks
High-volume operational requests
- Flight reschedulings
Date changes, flight alternatives, and rebooking
- Cancellations
Booking cancellations and policy explanations
- Refund processing
Eligibility verification and payment returns
75% of all customer support inquiries fall into these categories, which can be efficiently handled by AI
The Problem We Solve
Airlines and travel agencies waste billions on manual and inefficient support
Blis AI in action: Handling customer support inquiries
Our Solution
AI-powered customer support automation
AI agents that handle the manual work of the travel industry with deep integration into your systems.
- Flight reschedulings, cancellations, and refunds
Automated processing of common travel changes
- Questions about baggage, seats, and policies
Instant answers to common customer inquiries
- Selling additional services
Upgrades, baggage, and other ancillary revenue
- Deep integration with industry systems
GDS, NDC, and back office systems connectivity
Key Benefits
Dramatically reduce costs while improving customer service
Cost Reduction
4-20x cheaper than human agents, with a per-interaction pricing model.
Faster Service
Immediate responses to customer inquiries with 24/7 availability.
Deep Integration
Seamlessly connects with your existing systems and workflows.
Why Choose Blis
The only vertical B2B player in the travel industry
Blis AI
- Conversational and adaptive AI
- Deep travel industry integration
- Per-interaction pricing model
- 4-20x cheaper than human agents
Generic AI
- Rule-based workflows
- No industry integration
- Fixed fee pricing
- No integration = no action
Cost Comparison
See how much you can save with Blis AI
Blis AI is 6x cheaper in Brazil and 16x cheaper in the USA compared to human agents